How COVID-19 changed the way we shop – and what to expect in 2022 and beyond
- Written by Adrian R. Camilleri, Senior Lecturer in Marketing, University of Technology Sydney
COVID-19 has dramatically changed how businesses and consumers behave. We’ve seen panic buying, the rise of the “homebody economy” and a strong shift towards contactless shopping.
As we emerge from the worst of the pandemic, it seems the right time to reflect on the most important changes in consumer behaviour...