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The Times

Businesses need more than generic chatbots to benefit from AI. Will this budget help?

  • Written by Frederik von Briel, Associate Professor in Strategy and Entrepreneurship, The University of Queensland
Businesses need more than generic chatbots to benefit from AI. Will this budget help? Laura Ockel/Unsplash

This month’s federal budget made a familiar promise: artificial intelligence (AI) will help lift Australia’s productivity.

But for many Australian firms, especially small and medium-sized businesses, “using AI” still means experimenting with a generic chatbot to draft emails, summarise documents or...

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